Expereince

• Serve as first point of contact for IT issues, triaging and resolving incoming requests across web-based and enterprise applications while maintaining strong response times in a fast-paced environment.

• Administer user accounts, access permissions, and application configurations to ensure proper governance and security compliance across multiple platforms.

• Author and maintain technical documentation for processes, troubleshooting procedures, and system configurations, creating a knowledge base used by the broader IT team.

• Collaborate with cross-functional teams including developers, business analysts, and end users to resolve integration issues and support platform stability.

• Monitor system health, application performance, and logs across enterprise platforms, identifying recurring issues and escalating complex problems with detailed ticket documentation.

• Coordinate with enterprise partners and vendors on support tickets, escalations, and platform upgrades, ensuring timely resolution and minimal disruption to business operations.

• Recommend and implement process improvements that reduced repeat support tickets and streamlined workflow efficiency across web-based and enterprise applications.

• Configure, build, and maintain web application environments using JavaScript, TypeScript, React, Vue.js, and Next.js, ensuring stable and scalable digital platform performance.

• Administer Docker-based environments and utilize CI/CD deployment pipelines, managing environment refreshes and ensuring consistent builds across development, staging, and production.

• Implement content-driven UI components with CSS frameworks and component libraries, applying best practices in responsive design, accessibility, and content governance.

• Integrate front-end applications with GraphQL and REST APIs, troubleshooting data flow issues and optimizing system integrations for reliability.

• Participate in evaluating, selecting, planning, and integrating new technology solutions, and evaluate and recommend emerging technologies relevant to organizational needs.

• Engage in all phases of the software development lifecycle, including analysis, design, development, testing, implementation, and iterative improvement to align digital experiences with evolving business requirements.

• Collaborate with business, IT, and development teams to design and develop prototypes and features, supporting deployment workflows, release processes, code reviews, and configuration updates.

• Lead or co-lead small to medium-sized development projects, tracking, reporting, and documenting project progress and timelines.

• Work with end-users, IT staff, vendors, and service providers to troubleshoot software issues and meet business requirements.

• Create and maintain technical and end-user documentation for application features, workflows, and configuration standards across multiple web platforms.

• Understand and comply with all ethical, legal, and regulatory business requirements.

• Simplified intricate workflows & information creating easy-to-use experiences on web applications.

• Used technical mindset to understand modern development technologies

• Researching, assisting, & learning various industry trends, creating prototypes, and testing designs for cohesive designs. Conducted user research through surveys, and usability testing to inform design decisions and enhance user-centered product development.

• Collaboration with developers, designers, and product teams to create user-centered solutions.

• Engage in active listening & analyzing feedback to make design improvements. Participation in teams solving large, complex problems to optimize customer experiences.

• Proficient in JavaScript, TypeScript, React, Vue.js, & Next.js. Experience using CSS frameworks, component libraries, and integrating GraphQL APIs. Refactoring, redesigning, and rewriting existing applications to iterate design improvements.

• Designed & built applications with focus on testability using disciplined approach to development, review, and documentation in team environment.

• Created and maintained design systems and component libraries to ensure consistency across all platforms and scalability for future development.

• Documented design processes and user journey insights, delivering comprehensive reports to communicate design rationales effectively.

• Design and implement scalable, reusable systems such as player input handling, AI behaviors, physics, and animation states, ensuring optimal performance in diverse game scenarios.

• Profile and optimize CPU, GPU, and memory usage for complex gameplay systems, minimizing frame drops and latency, often by working directly with low-level engine components (e.g., Unreal Engine, Unity).

• Develop asynchronous and multithreaded systems for real-time gameplay features, ensuring smooth networked interactions in player environments.

• Implement and refine physics-based interactions, collision detection, and response systems to ensure accurate and efficient physical behavior, including ragdoll effects, projectile trajectories, and environmental interactions.

• Integrate platform-specific SDKs (e.g., Steamworks, PlayFab) and RESTful APIs by writing custom bindings and wrappers in C++ or C#, ensuring asynchronous operations such as achievement tracking, in-game purchases, and player authentication function correctly and are optimized for low-latency performance.

• Develop and optimize HLSL/GLSL shaders for real-time rendering pipelines by implementing and fine-tuning vertex, fragment, and geometry shaders, achieving optimized lighting calculations, shadow mapping, and post-processing effects while minimizing GPU overdraw and instruction count.

• Developed a cross-platform mobile application, EcoQuest, an educational game to highlight eco-sustainability. The Flutter application was used by over 100 users via the Global Citizen Gamers Competition. Deliverables – Figma UI/UX Mockups, Google Wallet API Integration.

• Implemented drag/drop, responsive design, and navigation components using AngularDart and ReactDart frameworks. Created all UI/UX Mockups pre-production via Figma. Built out controllers to handle Google Wallet API requests when users completed the game.

• Followed an Agile sprint framework, with a rotating scrum master on a five person team.

• Develop and maintain responsive web pages using HTML, CSS, and JavaScript

• Collaborate with designers and back-end developers to implement user interfaces

• Test and debug code to ensure cross-browser compatibility and optimal performance

• Participate in code reviews and contribute to team discussions on best practices

• Assist in the development of new features and functionality for web applications

• Optimize website speed and performance through code optimization and image compression

• Create and maintain documentation for code and processes

• Troubleshoot and resolve technical issues

• Assist in the maintenance and updating of existing web applications

This is a competitive hackathon hosted by Learn It that aims to harness the power of technology to fuel STEM innovation. The mission is to tackle pressing sustainability issues worldwide.

Our team developed a web application game called CurrencyGussr using Django framework designed to challenge users to guess currency conversion rates in Turkey, fetching data from server via AJAX request.

Server selects currency rate along withs its associated year and month, returns the data in JSON format to frontend. JavaScript used to update game’s state, displaying data and using rate for score calculation.

• Performed data collection campaigns via Qualtrics XM Surveys. Further analysis via Tableau, and Excel were used to justify the creation of new UW Peer Mentoring (IPM) Programs, requiring ~$200k in funding.

• Designed, developed, managed documentation, and partially deployed UW Madison’s IPM Program Website, which is used by 20+ ISS teams, and visited by 100+ of UW International Students daily.

• Interviewed, and onboarded over a dozen peer mentors into the UW ISS system.

• Served as technical lead for campaign events and intercultural training sessions for ISS programs, facilitating over 300+ international students at a time.

• Assisted with communicating with students, organizations, and faculty vias email, phone, and in-person.

• Assisted with event set-up and planning, represent ISS at campus partner sponsored events/activities.

• Served as physical point of contact in instances where supervisor, Engagement Coordinator, or Program Manager are unavailable.

• Performed duties in support of the organizational mission and university advancement.

• Tools – Qualtrics, Asana, Microsoft Teams, Tableau, Excel, Alteryx, Wordpress, Canva, Figma.